Puan Hajah Najihah’s contributions extend beyond her administrative responsibilities to include active support for public sector service delivery that benefits the wider community. In her roles within the Terengganu State Secretary’s Office, particularly in human resource management and organizational governance, she has worked to build efficient administrative structures that indirectly strengthen the quality of services received by the public. Her leadership style emphasizes accountability and service, which has had a meaningful impact on the effectiveness of government administration at the state and community level.